General Manager Job Description

Twin Tier Hospitality, a premier hotel company, is accepting resumes for General Managers to meet the demand of our growing company. We currently own and operate hotels in New York, Pennsylvania, and Ohio. We operate full service and limited service properties. Candidates must be self-motivated with a proven track record to become part of our team. Candidates must be strong in Yield Management, Sales and Marketing, F&B, and Accounting. Our team members are goal driven and posses a drive to constantly improve Guest Satisfaction, Increase Revenues, and Control Expenses.

Our General Managers are responsible for short and long term planning and day-to-day operations. Recommends the hotel’s budget, marketing plans, and business plans and manages within approved plans and objectives. Our General Managers are also responsible for the direct supervision of the hotel’s executive committee and the indirect supervision of all hotel team members. The General Manager has regular contact with the hotel ownership to provide information and discuss operations.

Job Requirements

Manage the Human Resources of the hotel in order to attract, retain, and motivate the team members. Hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications, and discipline and terminate as appropriate. Implement company programs both Twin Tier Hospitality and Franchise Company developed. Develop, recommend, implement, and manage the hotel’s annual budget, sales and marketing plan, capital plan, expenses, and profit goals to meet or exceed owner and management expectations.

The General Manager must be able to develop and follow company systems to ensure continued revenue growth and profitability. Ability to understand and respect hard data collected from known sources that can assist in achieving the hotel’s goals.

Must posses excellent computer skills and be extremely knowledgeable in Excel, Word, and Lotus. Able to write comprehensive spreadsheets and work in an internet based accounting system. Relocation to the hotel’s area is required.