Our creative, diligent team of hospitality executives are critical to helping Twin Tier Hospitality continue to provide guests with stellar travel experiences. Meet each member of our team who is a critical asset in our continued success.
Satish Duggal Chief Executive Officer and President
Satish Duggal started Twin Tier Hospitality in 1997 with the purchase of a Best Western located on Cornell’s campus in Ithaca, New York. Since that time, Satish has grown the portfolio to include 15 hotels throughout the Northeast and Midwest, generating $65M in revenue. Satish’s relentless focus on creative total revenue generation, focused cost cutting, and employee and guest satisfaction earned him and Twin Tier the 194th spot in Entrepreneur Magazine’s Hot upcoming 500 companies in 2007. He continues to act as the company’s Chief Executive Officer and President, splitting his time between continuous product improvement of existing TTH properties and growth through acquisition and revenue generation. Prior to starting Twin Tier, Satish worked for Corning Incorporated from 1976 to 1998, serving a number of different functions from manufacturing management to new business development. Satish received his diploma for a Bachelors in Mechanical Engineering from IIT BHU in India in 1970, a Masters in Mechanical Engineering from the State University of New York at Buffalo in 1972, and a Masters in Business Administration in 1973 from the State University of New York at Buffalo.
Erik McDonald Vice President, Chief Operating Officer
Erik joined Twin Tier in late 2017 and leads the Operations and Sales & Marketing initiatives of the company. Prior to joining the Twin Tier team, Erik was Senior Vice President of Sales & Marketing at TPG Hospitality where he spent 11 years helping the portfolio grow in size and consistently exceed owners expectations. Erik brings with him over 25 years of Operations, Sales and Revenue Management expertise.
Erik has served in a number of advisory capacities to include; Marriott E-commerce Franchise Advisory Board, the Starwood Full Service Advisory Council and the IHG Ecommerce Advisory Panel.
Joy Villa, Director of Finance & Accounting
Joy Villa was honored to join the Twin Tier leadership team in 2021. In her role of Director of Finance & Accounting, she oversees the financial operations at Twin Tier, and manages an incredible team of accounting personnel. As a graduate of Indiana University, Joy brings 40+ years of hospitality experience both domestically and internationally. The hospitality industry continues to be her passion, with each day bringing new challenges, opportunities for learning and lots of fun. Outside of work, her greatest pleasure and her first priority is her amazingly wonderful family, which includes her newest little buddy, her Maltese named Willis.
Saket Duggal Vice President Business Development
Saket Duggal currently serves as the Vice President of Business Development. His focus is to grow the number of hotels under management by Twin Tier Hospitality. Prior to joining Twin Tier, Saket acquired his MD degree and served as an investment banker for Credit Suisse First Boston. In his spare time, Saket is a fan of baseball and current events.
Leonard Clifton Vice President Operations
Leonard Clifton has grown a 32-year career with companies like IHG, John Q. Hammons, Winegardner and Hammons, Bristol Hotels & Resorts, THG / Northwest x Southern Hospitality and smaller independent owners like Associated Hotels in Chicago. He has shown sustained success in major markets, including Dallas, St. Louis, Cleveland, the state of Alaska, as well as 3rd tier cities like Beaumont, Texas, and South Bend, Indiana. My experience in the brands transcends across Marriott, Hilton, IHG, Wyndham, Hyatt, Motel 6, and Choice.
He has facilitated large and small Renovations, PIP’s, Refinances, and Openings. The largest Renovation / Rebranding and Repositioning included a 380 room Holiday Inn Select in downtown Cleveland, Ohio, $17.5 million, and a $14.5 million, 295 room Marriott in Downtown South Bend, Indiana; both converted to DoubleTree by Hilton. A recent rebranding of a Holiday Inn Express to a Hyatt Place, a $3 million conversion, and a Move to Modern completion of a 100 room Comfort Inn, Alaska. He has had the experience of opening both a Hyatt House and a Courtyard by Marriott. He also has extensive Food and Beverage experience with over 20,000 square feet of meeting space in several hotels.
Leonard had a tenured career with The Hotel Group for more than ten years. As Director of Operations for The Hotel Group, He was responsible for 8 Alaska area hotels. After, He became the Regional Vice President for the newly formed Northwest x Southern Hospitality, managing over $100 million in annual revenues.
Nan Xie – Vice President of Hotel Assets
Nan joined our team in 2021 as the Vice President of Hotel Assets. He has an extensive background in hotel asset management and hotel development with both foreign and domestic hotel owner groups and developers, where he oversees 600 million-plus hotel assets and development projects, with brands from Marriott, Hilton, Hyatt, IHG, Wyndham, and Radisson.
Prior to joining the owner groups, Nan held the regional position in operation with Interstate Hotels and Resorts based in Southern California. He has held many other managerial positions in operation with IHG, Starwood, and Marriott hotels in Europe, Asia, and the States in his early career.
Nan holds a Master’s Degree from Cornell University, Scholl of Hotel Administration; a BA from Glion Hotel School in Switzerland.
Pam Duggal Corporate Director, Purchasing
Pam Duggal joined Twin Tier Hospitality as a Director of Purchasing with a focus of ensuring Twin Tier properties are equipped with the tools necessary to serve guests promptly and effectively. To accomplish this, Pam is responsible for sourcing new suppliers, establishing relationships with vendors, negotiating purchasing contracts, solving order grievances and discrepancies, and managing the purchasing process from the request for proposal stage through delivery. Prior to joining Twin Tier, Pam earned a Bachelors of Science in Chemistry, Physics, and Biology as well as a Bachelors of Education at Punjab University in Chandigarh, India.
Tom Donnelly – Vice President of Operations & HR
Tom Donnelly brings over 30-years of hospitality management experience to Twin Tier Hospitality. Beginning as a Beverage Director for the Holiday Inn North in Indianapolis for General Hotels, to Regional Manager for Atlantic Hospitality in Ohio. Tom has excelled in full service, limited service and extended stay properties with IHG, Choice and Hilton brands. Tom currently serves as Chairman of the Greater Akron Lodging Council, committee member of the ADMF and government affairs for the Ohio Lodging and Hotel Association.