Our creative, diligent team of hospitality executives are critical to helping Twin Tier Hospitality continue to provide guests with stellar travel experiences. Meet each member of our team who is a critical asset in our continued success.
Satish Duggal Chief Executive Officer and President
Satish Duggal started Twin Tier Hospitality in 1997 with the purchase of a Best Western located on Cornell’s campus in Ithaca, New York. Since that time, Satish has grown the portfolio to include 15 hotels throughout the Northeast and Midwest, generating $65M in revenue. Satish’s relentless focus on creative total revenue generation, focused cost cutting, and employee and guest satisfaction earned him and Twin Tier the 194th spot in Entrepreneur Magazine’s Hot upcoming 500 companies in 2007. He continues to act as the company’s Chief Executive Officer and President, splitting his time between continuous product improvement of existing TTH properties and growth through acquisition and revenue generation. Prior to starting Twin Tier, Satish worked for Corning Incorporated from 1976 to 1998, serving a number of different functions from manufacturing management to new business development. Satish received his diploma for a Bachelors in Mechanical Engineering from IIT BHU in India in 1970, a Masters in Mechanical Engineering from the State University of New York at Buffalo in 1972, and a Masters in Business Administration in 1973 from the State University of New York at Buffalo.
Robert Trammell Chief Operations Officer
Robert has joined the company heading up the operations and sales for Twin Tier. He is responsible in this role for leading and directing the hotels in the portfolio to meet and exceed our financial, guest service, associate satisfaction and market performance goals. Robert leads the talented and dedicated corporate sales and operations teams to accomplish these tasks. Prior to joining Twin Tier, he worked in Regional and Area Managing roles for several large hotel companies in the United States. Robert started his career as a fine dining server in Austin Texas while attending the University of Texas. He quickly rose through the ranks into management and attended the University of Nevada Las Vegas. Returning to Texas, he began working in ever increasing areas of responsibility and became General Manager at a young age. That role and the position of Area Manager provided him the opportunity to work and travel to many areas of the US, including Texas, Oklahoma, Florida and Ohio. Robert, along with his wife and two children, have made Ohio home since 2001.
Jogesh Shah Chief Financial Officer
Jogesh Shah serves as Chief Finance Officer for Twin Tier Hospitality. Mr. Shah is responsible for the training of all newly hired controllers to ensure accounting policies and procedures are implemented consistently. Prior to joining our team, Jogesh held the role of Corporate Controller for Chrome Hospitality spent 12 years in a CPA firm as a controller on assignment assisting various hotels in all facets of finance and accounting. Jogesh spent two years as an associate with JM Morgan Stanley in India and 3 years as Partner with Yardi Prabhu & Associates in Mumbai. Jogesh was awarded Chartered Accountant status in 1999 by the Institute of Chartered Accountants of India and holds a Bachelor of Commerce from Sydenham College in India.
Erik McDonald Vice President, Sales and Marketing
Erik joined Twin Tier in late 2017 and leads the Sales & Marketing initiatives of the company. Prior to joining the Twin Tier team, Erik was Senior Vice President of Sales & Marketing at TPG Hospitality where he spent 11 years helping the portfolio grow in size and consistently exceed owners expectations. Erik brings with him over 25 years of Sales and Revenue Management expertise.
Erik has served in a number of advisory capacities to include; Marriott E-commerce Franchise Advisory Board, the Starwood Full Service Advisory Council and the IHG Ecommerce Advisory Panel.
Jeff Fouste, CHA – Regional Director of Operations
Jeff brings two decades of diverse industry experience as a strategic performance-driven leader to the Twin Tier Hospitality Executive Team. As Regional Director of Operations, Mr. Fouste will ensure performance aspects across Twin Tier Hospitality portfolio of hotels.
Previously, Mr. Fouste held the position of Owner/Consultant at Fouste Consulting providing consulting services for hotel management projects including sales, marketing, operations, project management, budget development, revenue strategies, renovation and construction crew management, human capital and budget management.
Prior to that, Mr. Fouste held the positions of Area Manager and Regional Director of Operations at Vesta Hospitality, LLC with multi-site direction of a diverse portfolio of brands such as Marriott, Hilton, IHG, Choice, Best Western, and Carlson, responsibilities included development and advancement of multiple on-property leaders, cost control, enhanced performance for top line revenue and profitability across the portfolio, and improvement of guest service scores.
Jeff’s hospitality career has included stints with multiple General Manager and department head positions at IHG, Marriott and Hilton branded hotels from coast to coast.
John DePiro – Regional Director of Operations
John attended Edison College in Fort Myers, Florida and graduated with a Bachelor in Business Administration Degree at Tampa College, a subsidiary of Everest University. John was awarded with Marriott’s Management Training Program after graduating and began his career with Marriott International shortly after. Years later, John was part of the opening team at the Ritz Carlton, Palm Beach.
John has General Manager experience with Hilton, Marriott, Omni, Westin, Doubletree and with two full-service IHG branded Hotels. Prior to joining Twin Tier Hospitality, John was the Area General Manager in South Florida for TPG Hotels and Resorts (overseeing Marriott, Renaissance and Westin brands).
John enjoys spending quality time with his family and two dogs, exercising, traveling and watching football with his oldest son, Jared.
Jairam D Fenton Vice President of Assets
“Fenton” joined Twin Tire Hospitality in April of 2017 as Vice President of Assets serving as a key member of the Executive Management Team responsible for the development and strategic planning for the portfolio assets through the formulation of long-term objectives and standards of performance for the entire portfolio. Fenton has worked in the hospitality industry and has held several senior engineering positions with major Hospitality companies such as Marriott International and White Lodging Services. In his most recent role he served as Regional Director of Engineering responsible for the engineering operations of major full service hotels across the United States.
Pam Duggal Corporate Director, Purchasing
Pam Duggal joined Twin Tier Hospitality as a Director of Purchasing with a focus of ensuring Twin Tier properties are equipped with the tools necessary to serve guests promptly and effectively. To accomplish this, Pam is responsible for sourcing new suppliers, establishing relationships with vendors, negotiating purchasing contracts, solving order grievances and discrepancies, and managing the purchasing process from the request for proposal stage through delivery. Prior to joining Twin Tier, Pam earned a Bachelors of Science in Chemistry, Physics, and Biology as well as a Bachelors of Education at Punjab University in Chandigarh, India.
Jock Litras – Vice President Human Resources
A graduate of Pennsylvania State University has over 30 years’ experience within our hospitality industry rising through the Food and Beverage ranks with TCC management. With Patriot Hospitality, a division of Wyndham Intl., Jock was awarded the F&B Director of the Year and also a Regional F&B Director. Jock has been a General Manager of Hilton, Doubletree, Holiday Inn, Radisson, and Best Western brands. With Twin Tier Hospitality, Jock has served in General Manager, Regional Operations, and Human Resource roles.
Jock loves football in the Fall (Go Browns & Nittany Lions) and College Hoops during March (Go Madness)