Our Team

Our creative, diligent team of hospitality executives are critical to helping Twin Tier Hospitality continue to provide guests with stellar travel experiences. Meet each member of our team who is a critical asset in our continued success.

Satish Duggal Chief Executive Officer and President

Satish Duggal started Twin Tier Hospitality in 1997 with the purchase of a Best Western located on Cornell’s campus in Ithaca, New York. Since that time, Satish has grown the portfolio to include 15 hotels throughout the Northeast and Midwest, generating $65M in revenue. Satish’s relentless focus on creative total revenue generation, focused cost cutting, and employee and guest satisfaction earned him and Twin Tier the 194th spot in Entrepreneur Magazine’s Hot upcoming 500 companies in 2007. He continues to act as the company’s Chief Executive Officer and President, splitting his time between continuous product improvement of existing TTH properties and growth through acquisition and revenue generation. Prior to starting Twin Tier, Satish worked for Corning Incorporated from 1976 to 1998, serving a number of different functions from manufacturing management to new business development. Satish received his diploma for a Bachelors in Mechanical Engineering from IIT BHU in India in 1970, a Masters in Mechanical Engineering from the State University of New York at Buffalo in 1972, and a Masters in Business Administration in 1973 from the State University of New York at Buffalo.

Robert Trammell Chief Operations Officer

Robert has joined the company heading up the operations and sales for Twin Tier. He is responsible in this role for leading and directing the hotels in the portfolio to meet and exceed our financial, guest service, associate satisfaction and market performance goals. Robert leads the talented and dedicated corporate sales and operations teams to accomplish these tasks. Prior to joining Twin Tier, he worked in Regional and Area Managing roles for several large hotel companies in the United States. Robert started his career as a fine dining server in Austin Texas while attending the University of Texas. He quickly rose through the ranks into management and attended the University of Nevada Las Vegas. Returning to Texas, he began working in ever increasing areas of responsibility and became General Manager at a young age. That role and the position of Area Manager provided him the opportunity to work and travel to many areas of the US, including Texas, Oklahoma, Florida and Ohio. Robert, along with his wife and two children, have made Ohio home since 2001.

Jogesh Shah Chief Financial Officer

Jogesh Shah serves as Chief Finance Officer for Twin Tier Hospitality. Mr. Shah is responsible for the training of all newly hired controllers to ensure accounting policies and procedures are implemented consistently. Prior to joining our team, Jogesh held the role of Corporate Controller for Chrome Hospitality spent 12 years in a CPA firm as a controller on assignment assisting various hotels in all facets of finance and accounting. Jogesh spent two years as an associate with JM Morgan Stanley in India and 3 years as Partner with Yardi Prabhu & Associates in Mumbai. Jogesh was awarded Chartered Accountant status in 1999 by the Institute of Chartered Accountants of India and holds a Bachelor of Commerce from Sydenham College in India.

Erik McDonald Vice President, Sales and Marketing

Erik joined Twin Tier in late 2017 and leads the Sales & Marketing initiatives of the company. Prior to joining the Twin Tier team, Erik was Senior Vice President of Sales & Marketing at TPG Hospitality where he spent 11 years helping the portfolio grow in size and consistently exceed owners expectations. Erik brings with him over 25 years of Sales and Revenue Management expertise.

Erik has served in a number of advisory capacities to include; Marriott E-commerce Franchise Advisory Board, the Starwood Full Service Advisory Council and the IHG Ecommerce Advisory Panel.

Jim Tourtillotte Regional Vice President – Operations

Jim is a seasoned hospitality professional who graduated from the Isenberg School of Management, UMass Amherst. Upon graduation, Jim relocated to Chicago and started his career working with Hyatt Hotels at the 1,100 room Hyatt Regency O’Hare. Since then, he has spent time with Hilton Worldwide, Sonesta International, and smaller regional companies. His tenure in hospitality has included more than 15 years in a multi-unit capacity. He is experienced in managing full service, focused service, and food and beverage operations.

In Jim’s spare time he loves participating in just about any outdoor activity. He also treasures travelling the world experiencing new cities and cultures.

John D’Adamo Regional Director – Operations

John attended Paul Smiths College and after graduating worked for Stouffer (now Renaissance) Hotels. John went on to continue his career with both Hyatt and the Hilton family of brands. John first became General Manager at the Lakeview Golf resort in Morgantown WV. From that he received the call he had been waiting for and accepted the General Manager role at the Desmond Hotel, Albany NY. His experiences have taught John many valuable lessons on leadership. These opportunities led to his role as the opening General Manager at the Hilton Albany NY.

John has had the good fortune to be involved with the New York State Hospitality and Tourism Association, a Board member of the Albany County CVB, and his most coveted association is a Board member of the Twin Rivers Council of the Boy Scouts of America.

Jairam D Fenton Vice President of Assets

“Fenton” joined Twin Tire Hospitality in April of 2017 as Vice President of Assets serving as a key member of the Executive Management Team responsible for the development and strategic planning for the portfolio assets through the formulation of long-term objectives and standards of performance for the entire portfolio. Fenton has worked in the hospitality industry and has held several senior engineering positions with major Hospitality companies such as Marriott International and White Lodging Services. In his most recent role he served as Regional Director of Engineering responsible for the engineering operations of major full service hotels across the United States.

Pam Duggal Corporate Director, Purchasing

Pam Duggal joined Twin Tier Hospitality as a Director of Purchasing with a focus of ensuring Twin Tier properties are equipped with the tools necessary to serve guests promptly and effectively. To accomplish this, Pam is responsible for sourcing new suppliers, establishing relationships with vendors, negotiating purchasing contracts, solving order grievances and discrepancies, and managing the purchasing process from the request for proposal stage through delivery. Prior to joining Twin Tier, Pam earned a Bachelors of Science in Chemistry, Physics, and Biology as well as a Bachelors of Education at Punjab University in Chandigarh, India.

Hamed Jento Corporate Director, Food & Beverage

Hamed joined Twin Tier Hospitality in August of 2016. Prior to Twin Tier, Hamed opened the Metropolitan at the 9, a Marriott Autograph Collection Hotel, where he implemented and designed the properties complete food & beverage concept to include nightclubs, a modern mediteranean restaurant, bars, banquet events and catering along with a 1920’s styled speakeasy. Prior to the 9, Hamed worked at the Crazy Mountain Ranch as Senior Food & Beverage Director and with the Ritz Carlton Company for 5 Years in Cleveland. Prior to serving in operations management, Hamed spent time in Catering with Restaurant Associates and Executive Caterers at Landerhaven. Hamed holds a Business Management Degree from Barsa, Iraq.