Twin Tier Hospitality represents fresh, unique thinking and adopts the Continuous Improvement Philosophy in the key performance areas by establishing teams in each department to review performance regularly. By monthly review of performance, weekly review of sales and continual establishment of programs to improve skills and competencies in key areas of each level of the hotel

Quality service and attentive response to its client, is Twin Tier Hospitality’s trademark. Guest satisfaction is measured and strategies are developed to improve those strategies. Teams meet regularly to improve guest satisfaction and revenue and reduce costs. Teams then share their achievements with staff and management.

Employees are our most important asset. Happy employees make happy customers. Employee surveys are conducted to determine training requirements and training in the Signature Program for all guest related positions enhance our ability to make customers happy. Whenever possible, experienced associates are hired to maximize the level of competency to as high as possible.

While looking for properties that have differential advantages over competitors and properties that can be developed into the best in its class in the area, Twin Tier Hospitality has proven to take hotels that are losing money and make them profitable. Twin Tier, from the executive staff to the hotel staff, works energetically and tirelessly to accommodate the changing needs of our wide variety of guests.

Twin Tier Hospitality operates/owns hotels under the various flags associated with Best Western, Wyndham, Radisson, Holiday Inn, Clarion, Comfort Inn and Double Tree.